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SHIPPING POLICY
Last updated April 24, 2023
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://nuclimax.com/terms-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Shipping Fees
We offer shipping at the following rates:
|
Shipping Method
|
Shipping Fee
|
|
US & UK
3 business days
|
9.95 |
|
European Union
3 to 5 business days
|
9.95 |
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to the following countries:
- United Kingdom
- United States
- European Union
Free shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Orders only ship on business days, Monday - Friday
Orders cannot be shipped to P.O. Boxes
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURN POLICY
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
European Union
To return an item, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
Foxhound Global, Lda
Attn: Returns
Rua da Alegria, 236, R/C Dir.
4935-580 Chafé
Portugal
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
United States & United Kingdom
We want to ensure a smooth and hassle-free return experience for our customers in the United States and United Kingdom. Therefore, if you reside in the US or UK and need to return a product, we will provide you with a national address, calculated when the return is registered.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
customersupport@nuclimax.com
