Privacy Policy

Last updated March 21, 2026

Introduction

This privacy notice for NUCLIMAX, UNIPESSOAL, LDA. (“Company,” “we,” “us,” or “our”) describes how and why we collect, store, use, and/or share (“process”) your information when using our services (“Services”), including:

Visiting https://nuclimax.com or linked websites
Engaging in sales, marketing, or events

Questions or concerns? If you don’t agree with policies and practices, please don’t use Services. Contact customersupport@nuclimax.com with questions.

Summary of Key Points

Personal Information Processed: Names, phone numbers, email addresses, mailing addresses, usernames, passwords, contact preferences, and billing addresses depending on interaction.
Sensitive Information: Not processed.
Third-party Information: None received.
Information Processing: Used to provide/improve Services, communicate, prevent fraud, and comply with law. Processing occurs only with valid legal reasons.
Information Sharing: Shared in specific situations with particular third parties.
Security Measures: Organizational and technical processes protect information, though no system guarantees 100% security against unauthorized access.
Your Rights: Depending on location, you may have rights regarding personal information access and control.
Exercising Rights: Submit data subject access requests or contact support.

1. What Information Do We Collect?

Personal Information You Disclose

We collect information you voluntarily provide when registering, expressing interest, participating in activities, or contacting us.

Personal Information Provided:

Names
Phone numbers
Email addresses
Mailing addresses
Usernames
Passwords
Contact preferences
Billing addresses

Sensitive Information: We do not process sensitive information.

Payment Data: Data necessary for payment processing, such as payment instrument numbers and security codes, is stored by Stripe. See their privacy policy at https://stripe.com/privacy. All information must be true, complete, accurate, and you must notify us of changes.

Information Automatically Collected

Some information is automatically collected when visiting or navigating Services, including:

IP addresses
Browser and device characteristics
Operating system
Language preferences
Referring URLs
Device name
Country and location
Usage information

This information doesn’t reveal specific identity but supports security, operation, analytics, and reporting.

Log and Usage Data: Service-related diagnostic and performance information automatically collected, including IP addresses, device information, browser type, activity timestamps, pages viewed, searches, and system activity.

Device Data: Information about computers, phones, tablets, or other devices used to access Services, including IP addresses, device/application identification numbers, location, browser type, hardware model, ISP/carrier, operating system, and system configuration.

Location Data: Device location information, precise or imprecise depending on device type and settings. Uses GPS and similar technologies. You can opt out by refusing access or disabling Location settings, though this may limit Service features.

2. How Do We Process Your Information?

We process personal information for:

Account Creation and Authentication: Facilitate account creation, login, and account management.
User Support: Respond to inquiries and resolve potential issues.
Order Fulfillment: Process orders, payments, returns, and exchanges.
User Communications: Enable user-to-user communication offerings.
Marketing Communications: Send marketing and promotional communications per preferences. You can opt out anytime.
Vital Interest Protection: Process information when necessary to save or protect vital interests, such as preventing harm.

3. What Legal Bases Do We Rely On?

For EU/UK Residents (GDPR and UK GDPR)

Consent: Permission to use information for specific purposes, withdrawable anytime.
Performance of Contract: Process information to fulfill contractual obligations and provide Services.
Legitimate Interests: Process information to achieve legitimate business interests that don’t outweigh user rights, such as informing about special offers.
Legal Obligations: Process information for compliance with legal obligations, law enforcement cooperation, legal rights exercise, or litigation.
Vital Interests: Process information to protect vital interests of you or third parties.

For Canadian Residents

Process information with specific permission (express consent) or inferred permission (implied consent), withdrawable anytime.

4. When and With Whom Do We Share Information?

Business Transfers: Share or transfer information during mergers, asset sales, financing, or business acquisitions.

5. Do We Use Cookies and Other Tracking Technologies?

We may use cookies, web beacons, and pixels to access or store information. You can manage your cookie preferences at any time through our cookie consent settings.

6. Is Your Information Transferred Internationally?

Servers are located in the United States. Information may be transferred, stored, and processed there and in other countries by us and third parties.

EU/UK Residents: These countries may lack comprehensive data protection laws. We protect information per this notice and applicable law.

Standard Contractual Clauses: Implemented measures using European Commission’s Standard Contractual Clauses for transfers between group companies and third-party providers. Available upon request.

7. How Long Do We Keep Your Information?

We keep information only as long as necessary for outlined purposes unless law requires longer retention (tax, accounting, legal requirements). No purpose requires retention longer than account existence.

When no legitimate business need exists, we delete or anonymize information, or, if impossible (backup archives), securely store and isolate it until deletion possible.

8. How Do We Keep Your Information Safe?

We implement appropriate technical and organizational security measures to protect information. However, no electronic transmission or storage technology guarantees 100% security against hackers, cybercriminals, or unauthorized parties. Transmission risk is yours; access Services only in secure environments.

9. Do We Collect Information from Minors?

We don’t knowingly solicit data from or market to children under 18. By using Services, you represent being at least 18 or parent/guardian of a minor consenting to their use. Learning of collection from under-18 users results in account deactivation and prompt data deletion. Report child data collection to customersupport@nuclimax.com.

10. What Are Your Privacy Rights?

Regional Rights (EEA, UK, Canada)

In these regions, you may have rights to:

Request access and obtain personal information copies
Request rectification or erasure
Restrict processing
Data portability (if applicable)
Object to processing (certain circumstances)

EEA/UK Residents: Believe unlawful processing? Complain to your Member State or UK data protection authority.

Swiss Residents: Contact the Federal Data Protection and Information Commissioner.

Withdrawing Consent

If we rely on consent, you can withdraw anytime by contacting us. This doesn’t affect lawfulness before withdrawal or lawful processing grounds other than consent.

Opting Out of Marketing

Unsubscribe from marketing communications by clicking unsubscribe links in emails or contacting us. You’ll be removed from marketing lists but may receive service-related messages necessary for administration, requests, or non-marketing purposes.

Account Information Management

Review, change, or terminate your account anytime by contacting us. Upon termination request, we deactivate or delete your account and information from active databases. We may retain some information to prevent fraud, troubleshoot, investigate, enforce legal terms, or comply with law.

Cookies and Similar Technologies

Most browsers accept cookies by default. Prefer removal or rejection? Set your browser accordingly. This may affect Service features. You may also opt out of interest-based advertising.

Contact customersupport@nuclimax.com for privacy rights questions or comments.

11. Controls for Do-Not-Track Features

Most browsers and mobile OSs/applications include Do-Not-Track (DNT) features signaling privacy preferences. No finalized uniform technology standard exists. We don’t currently respond to DNT signals or mechanisms. If adopted standards require future compliance, we’ll inform you in revised notices.

12. Do California Residents Have Specific Privacy Rights?

“Shine The Light” Law

California Civil Code Section 1798.83 permits California residents to request annually and free of charge information about personal information categories disclosed to third parties for direct marketing and third-party names/addresses sharing information.

CCPA Privacy Notice

Personal Information Categories Collected (Past 12 Months):

Category	Examples	Collected
A. Identifiers	Contact details, names, addresses, phone numbers, email addresses, account names	YES
B. Customer Records	Name, contact information, financial information	YES
C. Protected Classifications	Gender, date of birth	YES
D. Commercial Information	Transaction information, purchase history, payment information	NO
E. Biometric Information	Fingerprints, voiceprints	NO
F. Internet/Network Activity	Browsing history, search history, online behavior	NO
G. Geolocation Data	Device location	NO
H. Audio/Visual Information	Images, audio, video, call recordings	NO
I. Professional Information	Business contact details, job titles, work history	NO
J. Education Information	Student records, directory information	NO
K. Inferences	Profiles from collected information about preferences	NO
L. Sensitive Personal Information	—	NO

No Sales: NUCLIMAX, UNIPESSOAL, LDA. has not disclosed, sold, or shared personal information to third parties for business/commercial purposes in the past 12 months and will not in the future.

Your Rights Under CCPA

Right to Deletion: Request personal information deletion, subject to legal exceptions.
Right to Know: Whether we collect/use personal information, categories collected, collection purposes, third-party sale/sharing status, and specific collected personal information.
Non-Discrimination: We won’t discriminate for exercising privacy rights.

13. Do Virginia Residents Have Specific Privacy Rights?

If the Virginia CDPA applies to you, you may have rights to know whether we process personal data, access it, correct inaccuracies, request deletion, obtain copies, and opt out of targeted advertising or sales.

We respond within 45 days of receipt (extendable once by 45 days). Declined requests may be appealed by emailing customersupport@nuclimax.com.

14. Do We Make Updates to This Notice?

We may update this notice to stay compliant with relevant laws. Updated versions show an updated “Revised” date and become effective immediately. Material changes may result in prominent notices or direct notifications. Review this notice frequently.

15. How Can You Contact Us About This Notice?

Email: customersupport@nuclimax.com

Mailing Address:
NUCLIMAX, UNIPESSOAL, LDA.
Rua da Alegria, 236, R/C Dir.
Viana do Castelo 4935-580
Portugal

16. How Can You Review, Update, or Delete Collected Data?

Based on applicable country laws, you may request access, changes, or deletion of personal information. Submit data subject access requests or use the contact information above.